Termos e Condições

Versão 1.0 · em vigor desde 2026-05-11

Terms and Conditions

⚠️ Notice: This text is a generic template and requires review by a lawyer before going into production.

1. Identification

This site is operated by [empresa], NIPC [NIPC], with registered office at [morada], registered at the [conservatória] under number [matrícula], with a share capital of [capital social].

2. Acceptance

By using the site or our services (reservations, QR orders, takeaway orders), you accept these Terms and Conditions and the Privacy Policy. If you do not agree, do not use the services.

3. Reservations

  • A confirmed reservation entails the commitment to attend at the scheduled time.
  • You may cancel free of charge up to 2 hours before the reserved time, through the link in the confirmation email or in your customer area.
  • In the event of non-attendance (no-show), we reserve the right to limit future reservations.
  • The restaurant's capacity is limited; unconfirmed requests do not guarantee a table.

4. QR and In-Table Orders

  • Orders placed via QR or to a waiter are binding at the time of submission.
  • The prices displayed include VAT at the legal rate in force.
  • In the event of a manifest pricing error (e.g. €0.01 for a product costing €10), we reserve the right to cancel the order and issue a refund.
  • Images are merely illustrative.

5. Payments

We accept payment by card (Visa/MasterCard), Apple Pay, Google Pay, MB WAY, Multibanco, cash and bank transfer. Online payments are processed by Stripe Payments Europe Ltd. You will always receive an invoice in compliance with the VAT Code.

6. Right of Withdrawal

Restaurant and beverage services are excluded from the right of withdrawal provided for in DL 24/2014 (Article 17(l)) as they constitute provision on a specific date. Notwithstanding, the cancellation policies described in point 3 apply.

7. Allergens and Food Information

In accordance with EU Reg. 1169/2011, information on allergens is available for each dish in the menu. In the event of a serious allergy, please inform the team before placing your order.

8. Complaints

  • You may submit a complaint in the Electronic Complaints Book.
  • In the event of a consumer dispute, we indicate the Alternative Dispute Resolution entity: [entidade RAL].
  • You may also resort to the EU ODR Platform.

9. Intellectual Property

All site content (texts, images, brand, logo) is the property of [empresa] or its licensors. Reproduction without authorisation is prohibited.

10. Liability

We strive to keep the site operational, but we do not guarantee uninterrupted availability. We are not liable for damages resulting from misuse, force majeure or third-party services (Stripe, Google, etc.).

11. Applicable Law and Jurisdiction

These Terms are governed by Portuguese law. Any dispute shall fall within the jurisdiction of the courts of the district of the company's registered office, with waiver of any other.

12. Changes

We reserve the right to amend these Terms. The version in force is displayed with the respective date.

13. Contact

  • Email: [email]
  • Telephone: [telefone]
  • Address: [morada]

Em caso de dúvidas legais ou pedidos relacionados com proteção de dados, consulte a ficha técnica e contactos.

This site uses cookies

We use cookies to improve your experience, analyse traffic and personalise content. You can choose which categories to accept. View Cookie Policy